Workstation Level Only
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Hardware diagnostics and repair / replacement labor. |
$105 / hr.
Services
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Level One On-Site Support
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Level One Remote Support
Workstation Level Only
Hardware diagnostics and repair / replacement labor.
Software support for MS Windows and other software installed on the workstation.
Workstation configuration for network and Internet connectivity.
Workstation configuration for printers.
Workstation configuration for USB devices.
Biometric Door Control Systems.$37.50 / 15min -
Level Two On-Site Support
Server and Workstation Level Only
Web site development and programming.
Server configuration for network and Internet connectivity.
Server configuration for printers.
Active Directory Computer and User administration.
Router and Firewall support.
Wireless networking.
Printer and File Sharing.$125 / hr. -
Level Two Remote Support
Server and Workstation Level Only
Web site development and programming.
Server configuration for network and Internet connectivity.
Server configuration for printers.
Active Directory Computer and User administration.
Router and Firewall support.
Wireless networking.
Printer and File Sharing.$42.50 / 15min -
Level Three On-Site Support
Infrastructure, Server and Workstation
Server hardware diagnostics and repair / replacement labor.
Software support for all Windows Server components and other software installed on the server.
IT Consulting.
Database development and administration.
Network Infrastructure design.
MCSE Support (Microsoft).
NCE Support (Netware).
Windows Clustering design and administration.
Windows Terminal Services design and administration.
E-Commerce design / programming.
Wide Area Network design and implementations.$225 / hr. -
Level Three Remote Support
Infrastructure, Server and Workstation
Server hardware diagnostics and repair / replacement labor.
Software support for all Windows Server components and other software installed on the server.
IT Consulting.
Database development and administration.
Network Infrastructure design.
MCSE Support (Microsoft).
NCE Support (Netware).
Windows Clustering design and administration.
Windows Terminal Services design and administration.
E-Commerce design / programming.
Wide Area Network design and implementations.$67.50 / 15min